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IBM i Troubleshoot

RSTLICPGM command aborted and displays following system message:

“Objects for product 2ZSVRPI option *BASE release *FIRST not restored.”  

Possible causes and solutions:

• Check the installation job log and the ZendServer_installaiton.log on in the /tmp directory on the IBM i server
• You may be missing one of the required License programs
• You may be missing one of the required PTFs
• You may be using the wrong version of the 5733SC1 License program
  The OS version upgrade does not upgrade License Program 5733SC1 which is not part of OS upgrade. Here is a way to check a correct version of 5733SC1 after OS version upgrade:
1. Run the GO LICPGM command and IBM i and select option 10.
2. Page down to 5733SC1 and press F11 to see the installed version number, which should match the current OS version.

FastCGI job does not start causing high CPU usage

Possible causes and solutions:

• Check your Apache Group PTFs
• Multiple FastCGI log files are generated in the logs directory /www/zendsvr/logs when Zend Server Apache is started.
  The information in these logs could indicate about a problem in the content of  FastCGI configuration file.
• The IBM i server's primary or secondary languages definition does not match the LANG and CCSID directives in the configuration file
1. Change LANG and CCSID directives to match the IBM i server's primary or secondary language
2. Change LANG=819 and CCSID=C directives.
   This way FastCGI will not to verify the Language pack installed on IBM i.   
• INSTALLATION_UID directive value has an additional data separated by space after the UID number
1.  Remove the additional data from the configuration file
• A single FastCGI log file is generated in the logs directory /www/zendsvr/logs when Zend Server Apache is started
• a. Problem in PASE
1. Install PTF 5722SS1 SI36679

For more troubleshooting solutions, refer to the following link:  http://www.youngiprofessionals.com/wiki/FastCGI.

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