Windows: Failed to Install/ Uninstall Zend Server

This Item is only relevant for Windows.

When installing or removing Zend Server, the installation process may fail with the following error message displayed:

'Error:-1622 Error opening Installation log file. Verify that the specified log file location exists and that you can write to it.'

This error reflects a lack of write permissions on the log folder for the current user. You can provide an alternative folder for the installation log by adding extra command line parameters.



Instructions on how to complete a procedure

To add extra cmd parameters:

  1. Open the cmd console as admin user :
    1. Type 'cmd' in the Start Menu quick lookup.
    2. Right-click cmd.exe icon, and select Run as Administrator from the context menu.
    3. Alternatively, you can locate the cmd console under Start | Programs | Accessories, right-click the Command Prompt icon, and select Run as Administrator from the context menu.

  2. From within the cmd console, cd (Change Dir) to the Drive / Folder containing the Zend Server installer.

  3. From within the cmd console, execute the installer with extra parameters to create the log file in an alternative folder:
    • Using System Temp folder:
      ZEND_SERVER_SETUP.exe /v"/L*v\"%temp%\zsinst.log\"
    • Using C: folder:
      ZEND_SERVER_SETUP.exe /v"/L*v\"C:\zsinst.log\"
  4. After the installation / uninstallation is complete, you can safely close the cmd console.

If the above does not resolve the error please contact Zend Support.