Support Tool

To run the support tool:

1. Enter the following command:

/usr/local/zend/bin/support_tool.sh

2. To view a list of all available options, enter the following command:

/usr/local/zend/bin/support_tool.sh --help

3. The files are saved by default at: $TMPDIR/zend-support-tool_$TIMESTAMP.tar.gz.
   If TMPDIR is not defined, it results to /tmp.
4. Enter a note describing the issue, and press Enter.

To run the support tool:

1. From the Start menu, select Zend Server | Support Tool.
   The Zend Server Support Tool wizard is displayed.
2. You can use the Support Tool to either gather information, or execute an action:
   • To gather all available information select Biggest Support Tool in the drop-down menu.
   • To gather the basic Support Tool information select Smallest Support Tool in the drop-down menu.
   • To customize which information is gathered, select Custom Selection in the drop-down menu, and select the relevant check-boxes.
   • To perform an action, select the 'Perform an action' option, and select the following:
     • Change 'admin' password - Select this option to change the Zend Server UI password for user 'admin'
     • Switch to Simple Authentication - Select this option to switch from Extended Authentication to Simple Authentication

     Note:

     Information gathering and actions cannot be performed together.

3. Click Next.
   • If you selected to gather information, a new location selection dialog is displayed.
     Enter a location for the generated archive and click Next.
     The Support Tool generates a new archive file at the selected location.
   • If you selected to switch to simple authentication, this action is performed and the Support Tool wizard is closed.
   • If you selected to change the 'admin' password, a new Change Password dialog is displayed.
     Enter a new password, and click OK.
     The new password is created.