Zend Server Best Practices > Troubleshooting > Support Tool

Support Tool

The Zend Support Tool gathers server configurations and setup information.

The gathered information is used to help Zend's support team to troubleshoot support issues and provide comprehensive and efficient support.

Collected Information

In general, the information collected is defined in the definition file. If, for security reasons, you do not want to disclose specific information, you can edit the file to not include that information. However, the more information the support team can access, the better the chance of quickly resolving support-related issues.

Linux and OS X

To run the support tool:

Enter the following command:

/usr/local/zend/bin/support_tool.sh

To view a list of all available options, enter the following command:

/usr/local/zend/bin/support_tool.sh --help

The files are saved by default at: $TMPDIR/zend-support-tool_$TIMESTAMP.tar.gz.
If TMPDIR is not defined, it results to /tmp.
Enter a note describing the issue, and press Enter.

Windows

The Support Tool software may be found in: <install_path>\bin\SupportTool.exe.


	To run the support tool: From the Start menu, select Zend Server \| Support Tool. The Support Tool runs in the cmd, and the Zend Server Support Tool Collection dialog is displayed. When the collection is complete, click Next. Enter a note describing the issue, and click Next. Select a directory to generate the archive file to (default location is the Desktop). Click Save File. A 7-Zip file is created to the selected location. The file is created with a time stamp including date and time.


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