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IBM i Troubleshooting
RSTLICPGM command aborted and displays following system message:
“Objects for product 2ZSVRPI
option *BASE release *FIRST not restored.”
Possible causes and solutions:
- Check the installation job log and the ZendServer_installaiton.log
on in the /tmp directory on the IBM i server
- You may
be missing one of the required License programs
- You may
be missing one of the required PTFs
- You may be using the wrong version of the 5733SC1 License program
The OS version upgrade does not upgrade License Program 5733SC1 which
is not part of OS upgrade. Here is a way to check a correct version
of 5733SC1 after OS version upgrade:
- Run the GO LICPGM command and IBM i and select option 10.
- Page down to 5733SC1 and press F11 to see the installed version
number, which should match the current OS version.
FastCGI job does not start causing high CPU usage
Possible causes and solutions:
- Check your
Apache Group PTFs
- Multiple FastCGI log files are generated in the logs directory
/www/zendsvr/logs when Zend Server Apache is started.
The information in these logs could indicate about a problem in the
content of FastCGI configuration file.
- The IBM i server's primary or secondary languages definition
does not match the LANG and CCSID directives in the configuration
file
- A single FastCGI log file is generated in the logs directory /www/zendsvr/logs
when Zend Server Apache is started
- a. Problem in PASE
- Install PTF 5722SS1 SI36679
For more troubleshooting solutions, refer to the following link: http://www.youngiprofessionals.com/wiki/FastCGI.
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