You are currently viewing Zend Server 5.x documentation. Click here to view the latest Zend Server online documentation.

You are here: Zend Server for IBM i Installation Guide > Zend Server for IBM i Setup Menu > Run Support Tool

Running the Support Tool

The Zend Support Tool is a tool for gathering information about your system configuration and setup. This tool allows the Zend Support Team to solve problems in a more comprehensive and efficient way.

Access this menu by selecting Option 3 from the Main menu:

To send a support file for analysis by the Support Team:

Create a file and specify the destination directory where the file will be created.
After the file is created it can be sent to Zend Support if the need for support arises.
See Support Tool Information for a complete list of the information collected by the Support Tool.

Note:

By downloading Run Support Tool, you have received a one year, first-level Silver Support Subscription. For more on Zend Support Subscriptions, and to register for other programs, see the Run Support Tool Support page at http://www.zend.com/en/products/zendserver